Privacy Policy

Te Whare Moana Escape respects your privacy and takes care to handle your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about a stay, make a booking or stay at the property.

We operate in New Zealand and handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

1. Who we are

Te Whare Moana Escape is operated by Anna Jolly and Antony Tucker.

In this policy, “we”, “us” and “our” refer to the operator of Te Whare Moana Escape.

If you have questions about this policy or how we handle your personal information, please contact us using the contact details provided on our website.

2. Personal information we collect

Depending on how you interact with us, we may collect the following information:

Contact details: your name, email address and telephone number.
Booking information: your reservation dates, number of guests, booking preferences, payment status and communications relating to your stay.
Payment information: information needed to confirm and manage payments and refunds, including transaction details.
Enquiry and communication information: information you provide when contacting us about the property, your booking or your stay.
Website and technical information: information such as your IP address, browser or device details, and website usage data collected through cookies and similar technologies, where enabled.
Information relevant to your stay: information you voluntarily provide that is reasonably necessary to arrange your accommodation or respond to a request.

We aim to collect only the information reasonably necessary for these purposes.

3. How we collect your information

We may collect personal information directly from you when you:

Make a booking through our website.
Contact us with an enquiry.
Communicate with us before, during or after your stay.
Provide information needed to arrange your accommodation.

If you book through Airbnb or another booking platform, we may receive relevant booking and contact information from that platform so we can manage your reservation and provide your stay.

Our website and booking system may also collect technical information automatically through cookies and similar technologies. Please refer to our separate Cookie Policy for further information.

Providing the information needed to make and manage a booking is generally necessary for us to provide the accommodation. If you choose not to provide required information, we may be unable to confirm or fulfil your booking.

4. How we use your information

We use personal information for purposes connected with operating Te Whare Moana Escape, including to:

Respond to enquiries and provide information about the property.
Process, confirm and manage bookings.
Arrange check-in and communicate practical information about your stay.
Process payments, refunds and legitimate booking-related charges.
Respond to requests, concerns or complaints.
Maintain booking and financial records and meet legal obligations.
Protect the property, guests and our legitimate business interests.
Understand how visitors use our website and improve its functionality, where analytics tools are enabled.

We will not use your personal information for an unrelated purpose unless we have a lawful basis to do so.

5. Who we share information with

We may share relevant personal information with third parties where reasonably necessary to operate the accommodation business, including:

Lodgify: our website and booking-system provider, which supports website functionality and reservation management.
Stripe: our payment provider for processing payments and related transactions.
Booking platforms: such as Airbnb, where a reservation is made or managed through that platform.
Service providers: where information is reasonably necessary to arrange or support your stay.
Professional advisers and authorities: where necessary to obtain professional advice, meet legal obligations or respond to a lawful request.

We aim to share only the information necessary for the relevant purpose.

We do not sell your personal information.

6. Payments and Stripe

Payments made through our website are processed by Stripe, our payment provider. Stripe processes payment information in accordance with its own terms, privacy policy and security practices.

We use the information needed to confirm payment, manage your reservation and process refunds or other legitimate booking-related charges. The payment information handled by Stripe depends on the payment method and checkout process used.

For further information about how Stripe handles personal information, please refer to the Stripe Privacy Policy.

For bookings made through a third-party platform, payment processing may be handled by that platform under its own terms and privacy arrangements.

7. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences and measure website usage.

Where enabled, analytics tools may collect information about how visitors use the website so we can understand and improve the online experience.

You can find further information about the cookies used on our website and how to manage them in our separate Cookie Policy.

8. Storage, security and retention

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, modification or disclosure.

Information may be stored electronically through our booking system, website provider, payment providers and other service providers involved in operating the business.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, responding to disputes and meeting applicable legal and record-keeping obligations. We securely dispose of or de-identify information when it is no longer required, where appropriate.

No method of electronic storage or transmission can be guaranteed to be completely secure. If a privacy breach occurs, we will respond in accordance with our legal obligations.

9. Overseas storage and processing

Some of the service providers we use may store or process information outside New Zealand. Where personal information is disclosed to an overseas organisation, we take reasonable steps to ensure the disclosure complies with applicable New Zealand privacy requirements.

The privacy practices of individual service providers may also be described in their own privacy policies.

10. Your privacy rights

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to ask us to correct information that is inaccurate.

To make a request, please contact us using the contact details on our website. We may need to verify your identity before responding.

If we cannot make a requested correction, you may be entitled to ask us to attach a statement of correction to the information.

You can also raise a privacy concern with us. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner.

11. Links to other websites

Our website may contain links to third-party websites, including booking platforms and service providers. Those websites operate under their own privacy policies and practices.

We are not responsible for the privacy practices of websites we do not operate. We recommend reviewing their privacy information before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website.

13. Contact us

If you have a question about this Privacy Policy or wish to access or correct personal information we hold about you, please contact us using the contact details provided on the Te Whare Moana Escape website.